Refund Policy

Last Updated: June 2026

1. Nature of the Service

PanamaRE, operated by InmoTech Panamá, is a subscription-based technology platform designed for licensed real estate agents, brokers, real estate agencies, property developers, and other approved real estate industry participants.

The Platform enables users to publish property listings and access digital tools, marketing services, and other platform features.

2. Trial Period

Users may access any available free plan or trial period under the conditions published on the Platform. Purchasing a paid subscription constitutes acceptance of this Refund Policy.

3. Payments and Renewals

Subscription fees are billed in advance and automatically renew according to the billing period selected by the user unless canceled before the renewal date.

Users are responsible for managing their subscriptions and cancellation settings.

4. Refund Policy

Due to the digital nature of the services provided by PanamaRE:

• Payments for activated and used subscriptions are generally non-refundable.
• Partial refunds will not be provided for unused portions of a subscription period.
• Canceling a subscription prevents future charges but does not entitle the user to a refund for amounts already paid.

5. Exceptions

PanamaRE may consider refund requests only under the following circumstances:

• Duplicate charges caused by a system error.
• Charges resulting from a verified payment processing error.
• Inability to access the service due exclusively to a technical failure attributable to PanamaRE that cannot be resolved within a reasonable period.

Refund requests must be submitted within seven (7) calendar days of the charge.

5A. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The user fails to cancel a subscription before its renewal date.
• The user chooses not to use the Platform after purchasing a subscription.
• The user changes their mind after purchasing a subscription.
• An account is rejected, suspended, restricted, or terminated due to false, incomplete, or misleading information provided by the user.
• An account is rejected, suspended, restricted, or terminated due to failure to meet eligibility requirements.
• An account is suspended or terminated for violating the Terms of Service or Platform policies.

6. How to Request a Refund

Refund requests must be submitted by email to:

info@panamarealtor.com

The request must include:

• Full name of the account holder.
• Registered email address.
• Transaction number or payment reference.
• Detailed description of the reason for the request.

PanamaRE will respond within ten (10) business days.

6A. Approved Refund Processing

If a refund request is approved, PanamaRE will attempt to process the refund using the original payment method whenever possible.

Refund processing times may vary depending on the payment processor, financial institution, or card issuer involved.

6B. Chargebacks and Payment Disputes

Users are encouraged to contact PanamaRE before initiating a chargeback or payment dispute.

Initiating a chargeback for a valid charge may result in suspension or termination of the associated account while the dispute is under review.

7. Subscription Cancellation

Users may cancel their subscriptions at any time through their account settings or by contacting support.

Cancellation prevents future renewals but does not affect access to services already paid for during the current billing period.

8. Contact Information

InmoTech Panamá
Email: info@panamarealtor.com